TERMS & CONDITIONS

Terms of purchase and use of the frula.org website

As users, please read these terms of purchase and use of the website (hereinafter: the General Terms) carefully before purchasing at https://plantall.org. By accepting the General Terms and Conditions, you declare that you have read, understood, and agreed to our Terms and Conditions of Purchase and Use of the Website and that you accept the terms and conditions set out therein. If you do not agree to the General Terms and Conditions, please do not use this site.

The website https://frula.org is owned by the company Plantall organic d.o.o. (hereinafter: Plantall)

Contact

PLANTALL Organic d.o.o.

Savska cesta 41, 10000 Zagreb

Email: hello@plantall.org

Telephone: +385 95 576 1969 (The price of the call and the billing unit for calls are charged at the price of the call according to the mobile networks of the user's telecommunications operator.)

Terms of purchase

Terms of purchase refer between the Buyer and PLANTALL ORGANIC D.O.O. in relation to the terms and method of ordering, product prices, method of payment, termination of contract and return of goods, delivery, protection of personal data, and other issues related to the use of Frula website and online shopping.

The terms of purchase apply only in the case of purchases via https://plantall.org, and not when the customer has purchased the products in any other way. The buyer can only be an adult able-bodied natural person and a legal entity. By accepting these Terms, you confirm that you are over 18 years of age and have full legal capacity or that you have acquired full legal capacity by entering into marriage before coming of age in accordance with Article 117 of the Family Law and that you are fully capable of accepting these General Terms. A contract in the name and on behalf of a minor and incapacitated person may be concluded by his legal representatives or guardians, and partially incapable persons only if they are not deprived of the right to dispose of their property and the right to conclude legal transactions. PLANTALL ORGANIC D.O.O. shall not be liable for any breach of these provisions.

The terms of purchase apply only in the case of purchases via https://plantall.org, and not when the customer has purchased the products in any other way. The buyer can only be an adult able-bodied natural person and a legal entity. By accepting these Terms, you confirm that you are over 18 years of age and have full legal capacity or that you have acquired full legal capacity by entering into marriage before coming of age in accordance with Article 117 of the Family Law and that you are fully capable of accepting these General Terms. A contract in the name and on behalf of a minor and incapacitated person may be concluded by his legal representatives or guardians, and partially incapable persons only if they are not deprived of the right to dispose of their property and the right to conclude legal transactions. PLANTALL ORGANIC D.O.O. shall not be liable for any breach of these provisions.

Prices

Featured product prices are retail, include the amount of value-added tax, and are expressed in HRK. Prices are subject to change. The prices of the products do not include the price of transport, delivery, or postal services, which are charged additionally. In accordance with the applicable provisions of the Consumer Protection Act, PLANTALL may, at its discretion, offer certain products at prices lower than the prices in regular sales or with a special discount available under the same conditions to all users or only to a specified group of users. The conditions of special forms of sale such as the duration of such sales, the limitation of the number of goods, the amount of the discount, etc. will be described in detail on the product page.

Payment methods

Frula allows you to purchase selected products by paying directly online or by downloading:

The option of payment upon collection ("cash on delivery") allows you to settle the amount of the order upon delivery to the specified address. In the event that the recipient is unable to receive the shipment at the defined delivery address at the time of delivery, the courier leaves a notice of the arrival of the shipment.

Payment in this way can only be made via Visa, Mastercard, Maestro, Diners, Visa Premium cards. Online payment is made through the Corvus Pay system. You can find more about the security of online shopping at the link: Security of online payments.

Delivery

Purchased products are delivered to the entire territory of the Republic of Croatia with the DPD courier service.

Shipments within the Republic of Croatia are delivered within 24 to 48 hours from the moment of receiving the order, except on weekends and holidays. Exceptionally, in case of emergency, the delivery time may be postponed, but the deadline, in this case, is 5 working days. When making a purchase, please pay attention to the accuracy of entering all data, especially the contact number and e-mail address, so that PLANTALL ORGANIC D.O.O. or the courier of the delivery service can contact you if necessary.

The price of delivery is 30 kuna per shipment, while the option of cash on delivery is an additional 10 kuna. If you order products worth 450 kuna and more, delivery is free. For deliveries abroad, delivery costs depend on the destination and the weight of the package, which will be communicated to the customer when ordering.

You will be informed about the day of delivery within the Republic of Croatia by e-mail, while on the day of delivery you will be contacted by the courier of the delivery service.

If the buyer does not receive notification that the contract was concluded after the ordering process is completed, it is suggested to check:

-Is the message in the Junk / Spam folder

- Is the mailbox full

In case the specified time does not suit you, it is possible to arrange another delivery date.

If at the time of delivery you are not available at the shipping address, the courier will leave a notification of arrival of the shipment with all necessary information about the shipment (shipment number, contact number of Customer Service, time when we tried delivery, etc.). Within 5 days, you can contact the Customer Service number to arrange re-delivery or re-delivery will be attempted, depending on the delivery service.

In case you do not pick up the goods on time, and you have received the notification of arrival, you bear all costs of returning the goods to the PLANTALL ORGANIC D.O.O. warehouse and resending the goods for which you will be issued an invoice that you must pay before resending the goods.

The ordered goods will be stacked in such a way that they cannot be damaged by the usual manipulation in transport. When taking over the ordered goods, the buyer is obliged to check for any damage and immediately report it to the delivery worker who delivered the goods and refuse to take over the delivered goods where external damage is visible.

Checking the correctness of the order depends on the customer, and subsequent complaints are not accepted.

For all details related to the complaint process, warranty and guarantee, and liability, please read our link to our general terms and conditions.

Unilateral termination of the contract

You can terminate the contract unilaterally within 14 days without giving a reason.

In order to be entitled to unilaterally terminate this Agreement, you must notify us of your decision to terminate the Agreement unilaterally before the deadline by an unequivocal statement sent by mail or e-mail stating your name, address, telephone number, fax number or e-mail address, and you can also use the attached example form for unilateral termination of the contract. Download the form there should be a link to the form. You can fill in and send a copy of the form for unilateral termination of the contract on our website electronically. Confirmation of receipt of notification of unilateral termination of the contract will be sent to you, without delay, by e-mail.

Deadline for unilateral termination in accordance with Art. 72 of the Consumer Protection Act is 14 days and begins to run from the day when the consumer or a third party designated by the consumer, other than the carrier, the goods that are the subject of the contract handed over in possession. If the consumer/user has ordered several pieces of goods to be delivered separately in one order, or if the goods are delivered in several pieces or several shipments, the deadline for the termination of the contract begins from the day when the consumer/user or third party by the consumer/user, who is not the carrier, handed over the last piece or the last shipment of goods. If regular delivery of goods is agreed for a certain period, the deadline for the termination of the contract starts from the day when the first piece or the first shipment of goods is handed over to the consumer/user or a third party designated by the consumer/user other than the carrier.

If you unilaterally terminate the Agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than 14 days from the date of receipt of your decision to terminate the contract unilaterally, unless you choose another type of delivery, which is not the cheapest standard delivery we have offered. The refund will be made in the same way as you made the payment, ie to the bank account when you made the payment upon collection. In the event that you agree otherwise to a refund, you will not incur any costs in relation to the refund.

We can only refund the money after the goods are returned to us or after you provide us with proof that you have sent the goods back to us.

The consumer/user must return the goods without delay, and no later than 14 days from when, in accordance with Article 74 of the Consumer Protection Act, he informed PLANTALL of his decision to terminate the contract. It is considered that you have fulfilled your obligation on time if you send or hand over the goods to us, ie the person authorized to receive the goods, before the expiration of the above-mentioned deadline. You must bear the direct costs of returning the goods yourself in accordance with Article 77, paragraph 3 of the Consumer Protection Act.

Consumer responsibility for impairment of goods

You are responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics, and functionality of the goods.

Pursuant to Article 75 (3) in conjunction with Article 77 (5) of the Consumer Protection Act, impairment of goods resulting from the handling, use, assembly/disassembly, redesign, and other use affects the right to unilateral termination of the contract. The exercise of the right to unilateral termination of the contract implies the return of undamaged goods, in the original packaging, except in the case of explicitly stated exceptions.

Exclusion of the right to unilateral termination of the contract

The consumer/user is not entitled to unilateral termination of the contract from this section if:

If you unilaterally terminate the Agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than 14 days from the date of receipt of your decision to terminate the contract unilaterally, unless you choose another type of delivery, which is not the cheapest standard delivery we have offered. The refund will be made in the same way as you made the payment, ie to the bank account when you made the payment upon collection. In the event that you agree otherwise to a refund, you will not incur any costs in relation to the refund.

We can only refund the money after the goods are returned to us or after you provide us with proof that you have sent the goods back to us.

The consumer/user must return the goods without delay, and no later than 14 days from when, in accordance with Article 74 of the Consumer Protection Act, he informed PLANTALL ORGANIC D.O.O.  of his decision to terminate the contract. It is considered that you have fulfilled your obligation on time if you send or hand over the goods to us, ie the person authorized to receive the goods, before the expiration of the above-mentioned deadline. You must bear the direct costs of returning the goods yourself in accordance with Article 77, page 3 of the Consumer Protection Act.

Consumer responsibility for impairment of goods

You are responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics, and functionality of the goods.

Pursuant to Article 75 (3) in conjunction with Article 77 (5) of the Consumer Protection Act, impairment of goods resulting from the handling, use, assembly/disassembly, redesign, and other use affects the right to unilateral termination of the contract. The exercise of the right to unilateral termination of the contract implies the return of undamaged goods, in the original packaging, except in the case of explicitly stated exceptions.

the subject of the contract for goods or services whose price depends on changes in the financial market that are beyond the influence of the trader, and which may occur during the right of the consumer/user to unilateral termination of the contract

the subject of the contract is goods that are made to the specification of the consumer/user or that are clearly tailored to the consumer/user

the subject of the contract is perishable goods or expired goods

the subject of the contract sealed goods that due to health or hygiene reasons are not suitable for return, if they were unsealed after delivery

the subject of a contract is a commodity that, by its nature, is inseparably mixed with other things after delivery

the subject of the contract delivery of alcoholic beverages whose price was agreed at the time of the contract, and delivery may follow only after 30 days, if the price is dependent on changes in the market that are beyond the influence of the trader

the subject of the contract for the supply of sealed audio or video recordings, or computer programs, which are unsealed after delivery

the subject of the contract is the supply of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications

the subject of the contract provision of non-residential accommodation, provision of transport services, car rental services, food and beverage delivery services or leisure services, if it is agreed that the service will be provided on a certain date or in a certain period

the subject of the contract is the delivery of digital content that is not delivered on physical media if the fulfillment of the contract began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilateral termination.

Complaint

Pursuant to the Consumer Protection Act, the user has the right to submit a written complaint, by mail or e-mail. PLANTALL ORGANIC D.O.O.  is obliged to confirm the receipt of the complaint in writing without delay. PLANTALL ORGANIC D.O.O.  will respond to the received complaints within the legal deadline of 15 days.

After the seller confirms the receipt of the product, which is the subject of the complaint, as well as determines the defect/damage on the same PLANTALL ORGANIC D.O.O.  issues an order to return the money to the buyer or confirms the delivery of the correct product.

Resolving consumer disputes

We hereby inform you that we resolve any dispute amicably - by mutual agreement, as well as your right to use out-of-court consumer dispute resolution mechanisms with the right to initiate out-of-court dispute resolution by submitting an application to the Croatian Chamber of Commerce, and/or submitting a conciliation proposal. Chamber of Commerce.

Online consumer dispute resolution

We would like to inform you about the possibility of resolving consumer complaints through the online resolution of consumer disputes based on the Regulation on Online Resolution of Consumer Disputes 2006/2004 and Directive 2009/22 / EC and the Alternative Dispute Resolution Directive 2013/11 / EU via the link: here (LINK)

Liability for material defects

Pursuant to the provisions of the Civil Obligations Act (Articles 400-422), we are liable for material defects of the item it had at the time of the transfer of risk to the Buyer as well as for those material defects that occur after the transfer of risk to the Buyer.

Pursuant to Article 403 of the Civil Obligations Act, as a buyer, you are obliged to inspect the received goods/products in the usual way or give them for inspection, as soon as possible according to the regular course of events and notify us of visible deficiencies within 8 days.

Use and protection of personal data

At PLANTALL ORGANIC D.O.O. , we value your privacy, so we keep all your personal information strictly confidential. All our online activities are in accordance with European laws (Regulation (EU) 2016/697 on consumer protection regarding the processing of personal data and the use of such data (General Data Protection Regulation or GDPR) and Council of Europe conventions (ETS No. 108, ETS No. .181, ETS No. 185, ETS No. 189)) and state laws of the Republic of Croatia (Law on Personal Data Protection (ZVOP-1, Ur. L. RS, No. 94/07), Law on Electronic Business on the Market ZEPT, Official Gazette of RS, No. 96/09 and 19/15), etc.)). Privacy Policy (link) determines the use of information that BAZZAR will receive from you when you visit the PLANTALL ORGANIC D.O.O.  website, register, and make a purchase or data which you will share with PLANTALL ORGANIC D.O.O.  customer service if you contact us by phone. As a registered PLANTALL ORGANIC D.O.O.  user, you receive your own user account (hereinafter: User Account). PLANTALL ORGANIC D.O.O.  advises that you do not disclose your Account Information to anyone. You are solely responsible for maintaining the confidentiality and security of your Account, and for all activities that occur on or through your Account. You are obliged to notify PLANTALL ORGANIC D.O.O.  without delay of any misuse of your User Account. PLANTALL ORGANIC D.O.O.  is not liable for any form of damage resulting from unauthorized use of the User Account. PLANTALL ORGANIC D.O.O.  Privacy Policy is an integral part of the Terms of Use and can be read here. Copyright and other intellectual property rights The information at https://plantall.org is protected in accordance with the Copyright and Related Rights Act. The copyright relating to https://plantall.org, which includes text, images, databases, other graphics, sounds, software, and names (including domain), belongs to PLANTALL ORGANIC D.O.O. . The data may only be used in the manner provided for in these General Terms and Conditions. By using the data for other purposes, as well as copying, transcribing, and distributing the data without permission, you are acting contrary to the Copyright and Related Rights Act and are subject to legal sanctions. PLANTALL ORGANIC D.O.O.  liability for infringement and copyright protection of advertisers-sellers at https://plantall.org is excluded.

Exclusion from use, compensation for damage

PLANTALL ORGANIC D.O.O.  is authorized to exclude from further use of the site any user who in any way violates the General Terms, interferes with the operation of the site, violates the rights of users, misuses published data, or in any other unauthorized use https://plantall.org or acts contrary to coercive regulations, and in particular: copies content published on https://plantall.org and publishes it in/on some other advertising medium, lobbies or influences advertisers-sellers from https://plantall.org to advertise on some other sites or in other advertising media, by contacting them and offering them its services or the services of third parties. PLANTALL ORGANIC D.O.O. , with the exclusion of such a user, may claim compensation for damages and lost profits. In these cases, PLANTALL ORGANIC D.O.O.  will take all available legal measures to protect itself and its users.

Exclusion of liability

PLANTALL is not responsible for:

Use of cookies

When you access the website, in general, non-personal data (number of visits, the average time of page visits, pages visited) is automatically recorded (not as part of the application). We cannot associate this information with your personal information and it is completely impersonal. We use this information to measure the attractiveness of our website and to improve the content and usefulness of the site itself. We do not use your data for other purposes and do not pass it on to third parties. Cookies are invisible documents that are currently stored on your hard drive and allow the seller to recognize your computer the next time you visit the website. The seller uses cookies only to collect information used for the use of the website and to optimize its online advertising activities. By using this website, you consent to the use of cookies. If you do not want to enable the storage of cookies, you can set it in your internet browser. Users who choose not to accept basic cookies will not be able to use the site www.frula.org because without the use of cookies it is not possible to register an account or add products to the cart.

Favorable law

Should any matter governed by these Terms be more favorable to the consumer by law or other applicable regulation, a much more favorable provision shall apply.

Changes

PLANTALL Organic d.o.o. is authorized to change the content of these Terms at any time and to inform the Customers via the website https://plantall.org. Buyers are obliged to read and agree to the General Terms and Conditions that apply to each subsequent purchase until their change, and Buyers will be notified of the first subsequent purchase after the change. PLANTALL Organic d.o.o. does not bear any responsibility for the failure of the Buyer to do so.

Competence

The jurisdiction of the court in Zagreb is agreed for all disputes arising from the use of the website https://frula.org.

In Zagreb, December 1, 2021

WHY CBD?

Hand-picked buds of one of the best varieties of Cannabis Sativa L. (HEMP) are organically grown from hemp seeds certified in the EU, and the cultivation itself without pesticides and herbicides meets all GACP quality standards.

Fragrant CBD plants are specially grown with a high CBD content and a low THC content.

FAQ

PLANTALL Organic d.o.o.

Savska cesta 41, 10000 Zagreb
OIB: 41853028366
IBAN: HR3424840081135229246
e-mail: hello@plantall.org