SHIPPING POLICY

SHIPPING POLICY

Purchased products are delivered to the entire territory of the Republic of Croatia with the DPD courier service.

Shipments within the Republic of Croatia are delivered within 24 to 48 hours from the moment of receiving the order, except on weekends and holidays. Exceptionally, in case of emergency, the delivery time may be postponed, but the deadline, in this case, is 5 working days. When making a purchase, please pay attention to the accuracy of entering all data, especially the contact number and e-mail address, so that PLANTALL ORGANIC D.O.O. or the courier of the delivery service can contact you if necessary.

The price of delivery is 30 kuna per shipment, while the option of cash on delivery costs an additional 10 kuna. If you order products worth 450 kuna and more, delivery for Croatia is free. For deliveries abroad, delivery costs depend on the destination and the weight of the package, which will be communicated to the customer when ordering.


You will be informed about the day of delivery within the Republic of Croatia by e-mail, while on the day of delivery you will be contacted by the courier of the delivery service.

If the buyer does not receive notification that the contract was concluded after the ordering process is completed, it is suggested to check: 

-Is the message in the Junk / Spam folder? 

- Is the mailbox full?

In case the specified time does not suit you, it is possible to arrange another delivery date.

If at the time of delivery you are not available at the shipping address, the courier will leave notification of arrival of the shipment with all necessary information about the shipment (shipment number, contact number of Customer Service, time when we tried to deliver, etc.). Within 5 days, you can contact the Customer Service number to arrange re-delivery or re-delivery will be attempted, depending on the delivery service.

In case you do not pick up the goods on time, and you have received the notification of arrival, you bear all costs of returning the goods to the PLANTALL ORGANIC D.O.O. warehouse and resending the goods for which you will be issued an invoice that you must pay before resending the goods.

The ordered goods will be stacked in such a way that they cannot be damaged by the usual manipulation in transport. When taking over the ordered goods, the buyer is obliged to check for any damage and immediately report it to the delivery worker who delivered the goods and refuse to take over the delivered goods where external damage is visible.

Checking the correctness of the order depends on the customer, and subsequent complaints are not accepted.

For all details related to the complaint process, warranty and guarantee, and liability, please read our link to our general terms and conditions.

WHY CBD?

Hand-picked buds of one of the best varieties of Cannabis Sativa L. (HEMP) are organically grown from hemp seeds certified in the EU, and the cultivation itself without pesticides and herbicides meets all GACP quality standards.

Fragrant CBD plants are specially grown with a high CBD content and a low THC content.

FAQ

PLANTALL Organic d.o.o.

Savska cesta 41, 10000 Zagreb
OIB: 41853028366
IBAN: HR3424840081135229246
e-mail: hello@plantall.org