Unilateral termination of the contract

You can terminate the contract unilaterally within 14 days without giving a reason.

In order to be entitled to unilaterally terminate this Agreement, you must notify us of your decision to terminate the Agreement unilaterally before the deadline by an unequivocal statement sent by mail or e-mail stating your name, address, telephone number, fax number or e-mail address, and you can also use the attached example form for unilateral termination of the contract. Download the form there should be a link to the form. You can fill in and send a copy of the form for unilateral termination of the contract on our website electronically. Confirmation of receipt of notification of unilateral termination of the contract will be sent to you, without delay, by e-mail.

Deadline for unilateral termination in accordance with Art. 72 of the Consumer Protection Act is 14 days and begins to run from the day when the consumer or a third party designated by the consumer, other than the carrier, the goods that are the subject of the contract handed over in possession. If the consumer/user has ordered several pieces of goods to be delivered separately in one order, or if the goods are delivered in several pieces or several shipments, the deadline for the termination of the contract begins from the day when the consumer/user or third party by the consumer/user, who is not the carrier, handed over the last piece or the last shipment of goods. If regular delivery of goods is agreed for a certain period, the deadline for the termination of the contract starts from the day when the first piece or the first shipment of goods is handed over to the consumer/user or a third party designated by the consumer/user other than the carrier.

If you unilaterally terminate the Agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than 14 days from the date of receipt of your decision to terminate the contract unilaterally, unless you choose another type of delivery, which is not the cheapest standard delivery we have offered. The refund will be made in the same way as you made the payment, ie to the bank account when you made the payment upon collection. In the event that you agree otherwise to a refund, you will not incur any costs in relation to the refund.

We can only refund the money after the goods are returned to us or after you provide us with proof that you have sent the goods back to us.

The consumer/user must return the goods without delay, and no later than 14 days from when, in accordance with Article 74 of the Consumer Protection Act, he informed PLANTALL ORGANIC D.O.O. of his decision to terminate the contract. It is considered that you have fulfilled your obligation on time if you send or hand over the goods to us, ie the person authorized to receive the goods, before the expiration of the above-mentioned deadline. You must bear the direct costs of returning the goods yourself in accordance with Article 77, page 3 of the Consumer Protection Act. (Zakon o zaštiti potrošača).

Consumer responsibility for impairment of goods

You are responsible for any impairment of the goods resulting from the handling of the goods, besides the one that was necessary to determine the nature, characteristics, and functionality of the goods.

Pursuant to Article 75 (3) in conjunction with Article 77 (5) of the Consumer Protection Act, impairment of goods resulting from the handling, use, assembly/disassembly, redesign, and other use affects the right to unilateral termination of the contract. The exercise of the right to unilateral termination of the contract implies the return of undamaged goods, in the original packaging, except in the case of explicitly stated exceptions.

Exclusion of the right to unilateral termination of the contract

The consumer/user is not entitled to unilateral termination of the contract from this section if:


Pursuant to the Consumer Protection Act, the user has the right to submit a written complaint, by mail or e-mail. PLANTALL ORGANIC D.O.O. is obliged to confirm the receipt of the complaint in writing without delay. PLANTALL ORGANIC D.O.O. will respond to the received complaints within the legal deadline of 15 days.

After the seller confirms the receipt of the product that is the subject of the complaint, as well as determines the defect/damage on the same PLANATALL issues a refund order to the buyer or confirms the delivery of the correct product.

Resolving consumer disputes

We hereby inform you that we resolve every dispute amicably, as well as your right to use out-of-court dispute resolution mechanisms with the right to initiate out-of-court dispute resolution by submitting a request to the Croatian Chamber of Commerce, and/or submitting a conciliation proposal. Chamber of Commerce. 

Online consumer dispute resolution

We would like to inform you about the possibility of resolving consumer complaints via online consumer dispute resolution based on the Regulation on Online Consumer Dispute Resolution 2006/2004 and Directive 2009/22 / EC and the Alternative Dispute Resolution Directive 2013/11 / EU via the link: here (LINK)


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PLANTALL Organic d.o.o.

Savska cesta 41, 10000 Zagreb
OIB: 41853028366
IBAN: HR0223900011101313003